Important Notes
Customs: Inspections by customs authorities in the destination country may cause additional delays. This depends on local regulations and is beyond our control.
Destination: Delivery times may be extended for remote or rural areas due to limited courier services in those regions.
Peak Seasons: During high-demand periods, such as Christmas or Black Friday, shipping networks may experience delays. We recommend placing your orders early to avoid disruptions

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Additional Information
Order Processing Time: Orders are processed and shipped within 1-2 business days.
Tracking Information: A tracking number will be provided as soon as your order is dispatched.
Worldwide Shipping: No matter where you are—whether in North America, Europe, Africa, Asia, Oceania, or South America—we aim to deliver our products swiftly and reliably.
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Return Policy
At Fancy Dollz House, your satisfaction is our top priority. While we strive to ensure every order meets your expectations, please note the following regarding our return policy:
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No Returns for Hygiene Reasons
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges. This policy helps us guarantee that every item you receive is brand-new and pristine.

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If There’s a Problem
We understand that unexpected issues can happen. If your product arrives defective, damaged, or if you experience any issues with your order, we’re here to help! Please reach out to our customer support team within 7 days of receiving your order, and we’ll do our best to make things right.

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Resolution Options:

Refunds: Approved cases may be eligible for a full or partial refund.
Replacement: Where possible, we’ll send you a replacement at no additional cost.



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How to Contact Us
If you need assistance, please contact our team with the following details:

Your order number.
A description of the issue.
Photos of the product and packaging (if applicable).
Email: info@fancydollzhouse.com

Our friendly team will respond to your inquiry as quickly as possible to provide a resolution

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At Fancy Dollz House, we take pride in delivering high-quality products and exceptional service. Your trust matters to us, and we’ll always go the extra mile to ensure your experience is positive.

If you have any questions or need further assistance, feel free to contact us at info@fancydollzhouse.com.

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